Frequently Asked Questions:
Why are some services cheaper than others? Because they should be! The underground market (aka “trunk-slammers”) seems less expensive but in the long run it really isn’t. They give the cleaning industry a bad name by not paying taxes and hiring employees that are here illegally. Background checks are typically not completed in the “trunk slammer” market.
Download this eye-opening report on “independent” versus “professional cleaners”.
Do you offer customers incentives to refer your business? Yes! Illinois Valley Clean Team, Inc. is locally owned and we are committed to our customer service. Our customer referrals are so important to us and we like to give back to our customers. We have our Refer a Friend Program. Receive $25 OFF your next cleaning when you refer us to someone who signs up for recurring services! You could get all of your cleanings at a discounted rate if you just spread the word to everyone.
Are you insured? Yes! Your safety and protection is top priority.
Are your housekeepers employees or sub-contractors? All Illinois Valley Clean Team, Inc. technicians and office personnel are employees. We do not sub-contract any of our work.
Are you a franchise? No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.
Do you do background checks & thorough screening? Absolutely. You’d be shocked at who does not pass. Do you know who is cleaning your home?
Does your staff speak English? Yes, our employees must be able to read, write and speak fluent English because we offer a customized cleaning for our clients. We do not use illegal labor which is common with many services. For security reasons, be sure you are dealing with a legitimate professional service.
Do you take credit cards? We accept credit card payment through Stripe. Most recurring customers pay with check and cash.
Do I have to sign a contract? The Illinois Valley Clean Team, Inc. contract is that we will do a great job! We do not require any customer to sign a contract. You may cancel any time you wish. You’ll only be required to confirm your appointment and agree to our terms of service.
When do I pay for the service? Payment is accepted at the time of your cleaning. Recurring services can pay by credit card, check or cash.
What if I’m not satisfied? We are a locally owned business and our customers feedback is extremely important to our company. We have excellent customer service. We ask that our customers call the office within 24 hours of their cleaning so we can immediately address any challenges from the cleaning. Our work is 100% guaranteed.
What day and time will you show up to clean? It depends on what type of cleaning you would like to schedule. We clean Monday through Friday between 8:00 and 5:00 p.m. You can pick an arrival time of either: 8:30 to 9:00 a.m. or 11:00 to 1:00 p.m. Our clients are not stuck waiting all day for us to show up!
Do you work on Saturday? Our employees are a such a valuable part of our team. We like to give them the weekend off to relax and spend time with their family. We do not work on the weekends.
What about my pets? We love pets. When our employees are hired it is a MUST that they love animals. We will treat your pets like our own. We will note any special instructions on the Cleaners work order so they know how to interact (or not interact) with your pet.
Do I have to be home during service? No. In fact, our customers understand and know the great lengths we go through in our hiring process and are very comfortable with not being home for the cleanings. Most of our clients give us a key, garage code, hide a key (you name it, we have done it) to gain access to their home.
Who provides the chemicals & equipment? Illinois Valley Clean Team, Inc. will provide equipment and products. However, if you would like us to use your vacuum cleaner and/or product, just let us know and we will put those notes on your work order. Many customers who have allergies prefer to use their own vacuum or products.
Are my things safe with your employees? We conduct National and County criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
What if I have to skip or cancel my service? Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.
What if I need some extra tasks or services? We’re not a franchise–we can do what you want. Just call a week before to make your special requests and we will quote you a price for the additional time. Ovens, fridge? Yes!
Do I have to tip your employees? No, it’s not expected, but it is greatly appreciated for work well done.
What if I need to change my day of service? Just tell us what day works best for you. We have a large staff and can accommodate most requests.
